Privacy Policy & SMS Terms of Service
Effective Date: August 6, 2026 Last Updated: August 6, 2026 Chosen Village Home Healthcare respects the privacy of our patients, clients, families, authorized representatives, employees, applicants, referral partners, and website visitors. This Privacy Policy explains what personal information we may collect, how we use that information, circumstances in which information may be shared, and our practices concerning SMS/text messaging. By using our website or voluntarily providing personal information to Chosen Village Home Healthcare, you acknowledge the practices described in this Privacy Policy. 1. Personal Information We CollectChosen Village Home Healthcare may collect personal information that you voluntarily provide to us or that is reasonably necessary to provide requested services. Information may include: First and last nameMailing addressEmail addressTelephone and mobile telephone numberInformation submitted through website formsAppointment and scheduling informationIntake and referral informationInformation necessary to coordinate requested servicesBilling and administrative informationInsurance-related administrative informationEmployment application informationEmployee and caregiver informationCommunications submitted to our organizationRecords of communication preferences and SMS consentOther information you voluntarily provideWhen applicable, health information is handled in accordance with applicable federal and state privacy requirements and Chosen Village Home Healthcare's HIPAA privacy practices. 2. How We Use Personal InformationChosen Village Home Healthcare may use personal information to: Respond to questions and inquiriesProcess requests for servicesProcess intake and referralsCoordinate home healthcare servicesSchedule and confirm appointments or visitsCommunicate schedule changesCoordinate skilled nursing servicesCoordinate PAS, HCS, TxHmL, and other applicable servicesCommunicate with patients, clients, families, and authorized representativesCommunicate with referral sourcesProcess billing and administrative mattersCommunicate regarding insurance or authorization mattersProcess employment applications and onboardingCommunicate with employees and caregiversProvide employee assignments and scheduling informationProvide training and operational notificationsMaintain appropriate business and compliance recordsMeet applicable legal and regulatory requirementsWe use personal information only for legitimate healthcare, business, employment, administrative, compliance, and other purposes permitted by law. 3. How Personal Information May Be SharedChosen Village Home Healthcare may share personal information when reasonably necessary to provide requested services, conduct legitimate business operations, or comply with applicable law. Depending on the circumstances, information may be shared with: Authorized healthcare professionalsHealthcare organizations involved in coordinating servicesInsurance companies and other applicable payersAuthorized referral partnersGovernment agencies when required or permitted by lawContractors and service providers performing services on our behalfTechnology and communications service providersProfessional advisers when appropriateLaw enforcement, courts, regulators, or governmental authorities when required by lawService providers receiving information on our behalf are expected to use the information only for authorized purposes and in accordance with applicable contractual and legal requirements. The information-sharing provisions above do not apply to SMS opt-in information or SMS consent. Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates. 4. SMS/Text Messaging PrivacyChosen Village Home Healthcare may offer SMS/text messaging as a convenient method of communication. Mobile telephone numbers and SMS opt-in information are treated as personal information. SMS Consent ProtectionSMS consent is not shared with third parties or affiliates for marketing or promotional purposes. Mobile information and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes. Service providers that assist Chosen Village Home Healthcare with delivering SMS communications may process information only as necessary to provide those communications, subject to applicable privacy and contractual requirements. 5. SMS ConsentIndividuals may voluntarily consent to receive SMS/text messages from Chosen Village Home Healthcare. Verbal ConsentWhen obtaining verbal consent, a Chosen Village Home Healthcare representative may ask: ⋯“Do you agree to receive SMS messages from Chosen Village Home Healthcare regarding appointment scheduling, reminders, confirmations, home visit reminders, schedule changes (Account Notifications), intake and …… data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase or receiving services. View our Privacy Policy and Terms & Conditions at www.chosenvillagehcs.com/sms/.”The individual's consent should be documented by Chosen Village Home Healthcare.
6. SMS CommunicationsBy providing your mobile phone number, you consent to receive SMS messages from Chosen Village Home Healthcare regarding: Appointment remindersCaregiver schedulingVisit confirmationsCare coordinationBilling notificationsAccount updatesMessage frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. SMS consent is not shared with third parties or affiliates for marketing purposes. 7. Types of SMS Messages You May ReceiveDepending on your relationship with Chosen Village Home Healthcare, SMS messages may include: Account NotificationsAppointment schedulingAppointment remindersHome visit remindersAppointment confirmationsSchedule changesCaregiver scheduling informationOther service-related notificationsCustomer CareIntake communicationsReferral communicationsCustomer support communicationsService coordinationRequests to contact our officeOther service-related customer care communications
8. SMS Message FrequencyMessaging frequency may vary. The number and frequency of messages you receive will depend on your relationship with Chosen Village Home Healthcare, requested services, appointments, scheduling activity, employment status, and other communications with our organization. 9. Message and Data RatesMessage and data rates may apply. Your mobile carrier's standard messaging, data, and other applicable charges may apply to SMS messages sent or received. Chosen Village Home Healthcare is not responsible for charges imposed by your wireless carrier. 10. How to Opt OutYou may opt out of SMS messages at any time by texting STOP. For assistance, text HELP or visit our Privacy Policy and SMS Terms of Service: www.chosenvillagehcs.com/sms/ 11. SMS AssistanceFor assistance with SMS communications: Text: HELPCall: (817) 744-7716 You may also visit: www.chosenvillagehcs.com 12. Information SecurityChosen Village Home Healthcare uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. However, no internet, email, SMS, or electronic storage system can be guaranteed to be completely secure. Users should avoid transmitting highly sensitive medical, financial, or other confidential information through standard SMS unless specifically directed to use an authorized secure communication method. 13. Healthcare InformationChosen Village Home Healthcare is a healthcare organization and may be subject to additional federal and state privacy requirements concerning protected health information. This general Privacy Policy does not replace Chosen Village Home Healthcare's applicable HIPAA Notice of Privacy Practices or other legally required healthcare privacy notices. Where applicable, protected health information will be handled in accordance with applicable privacy laws and Chosen Village Home Healthcare's healthcare privacy policies. 14. Children's PrivacyOur public website and SMS enrollment processes are not intended to independently solicit personal information from children who are not legally authorized to provide such information. When services involve a minor, appropriate information and authorization may be obtained from a parent, legal guardian, or other authorized representative as permitted or required by law. 15. Your Privacy ChoicesYou may contact Chosen Village Home Healthcare regarding: Updating your contact informationCorrecting inaccurate informationQuestions about our privacy practicesSMS consentSMS opt-out requestsCommunication preferencesFor SMS communications, you may text STOP at any time to opt out. 16. Changes to This PolicyChosen Village Home Healthcare may update this Privacy Policy and SMS Terms of Service periodically. Changes will be posted on this page with an updated Last Updated date. 17. Contact: Chosen Village Home HealthcareChosen Village Home Healthcare421 Linda StreetCrowley, Texas 76036 Main Office: (817) 744-7716Fax: (866) 475-1393Email: info@chosenvillagehcs.comWebsite: www.chosenvillagehcs.com